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Virus & Malware Removal

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Virus & Malware Removal2017-12-08T20:44:08+00:00

Is your computer infected?

We provide a fully-inclusive malware removal service which includes the removal of all types of infections. Some data may not be recoverable due to the severity of the infection. Initially a full overview will be provided of the infections identified on your computer as well as the risks involved with the removal if any are present. Our report will include the extent of damage that has been caused by the malware. A quotation will be sent to you via email once we have concluded our analysis.

We Are Here To Serve You

Cleansing of the system will commence once the quotation is approved via our “Clientzone”. Some infections will could take several days to remove, this is to ensure minimal damage is caused to you data while removing the malware. We do not provide you with anti-virus software as a standard service, we can however install software upon your request which is recommended to avoid future infections. Please contact us as soon as possible as to minimize the spread of the infections.

Need Software

  • AVG Anti-Virus 2018

  • Norton Anti-Virus

  • Bit Defender Anti-Virus

  • Bit Defender Anti-Virus

  • Avira Anti-Virus


Malware, short for malicious software, is an term used to refer to a variety of forms of hostile or intrusive software, including computer viruses, worms, Trojan horses, ransomware, spyware, adware, scareware, and other malicious programs.

Spyware is software that aims to gather information about a person or organization without their knowledge, that may send such information to another entity without the consumer’s consent, or that asserts control over a device without the consumer’s knowledge.

Adware, or advertising-supported software, is software that generates revenue for its developer by automatically generating advertisements in the user interface of the software or on a screen presented to the user during the installation process.

Ransomware is a type of malware that prevents or limits users from accessing their system, either by locking the system’s screen or by locking the users’ files unless a ransom is paid.

Scareware is a form of malware which uses social engineering to cause shock, anxiety, or the perception of a threat in order to manipulate users into buying unwanted software.

computer virus is a type of malicious software program that, when executed, replicates itself by modifying other computer programs and inserting its own code.

Phishing is an attack which targets online users for extraction of their sensitive information such as username, password and credit card informationPhishing occurs when the attacker pretends to be a trustworthy entity, either via email or web page. Victims are directed to fake web pages, which are dressed to look legitimate, via spoof emails, instant messenger/social media or other avenues.

Infection Analysis

Full Report with Quote

We will do a full evaluation of damage

We will do a full analysis of the type of virus and damage done to your data.

Infection Removal

You have arrived in the safe zone.

Removal of all malware on your system.

We will do a full analysis of the type of virus and damage done to your data.

Beware of Ransomware

For more long-term prevention of ransomware attacks, follow these ransomware tips for businesses and consumers:

  1. New ransomware variants appear on a regular basis. Always keep your security software up to date to protect yourself against them.
  2. Keep your operating system and other software updated. Software updates will frequently include patches for newly discovered security vulnerabilities that could be exploited by ransomware attackers.
  3. Email is one of the main infection methods. Be wary of unexpected emails, especially if they contain links and/or attachments.
  4. Be especially wary of any Microsoft Office email attachment that advises you to enable macros to view its content. Unless you are absolutely sure that this is a genuine email from a trusted source, do not enable macros and instead immediately delete the email.
  5. Backing up important data is the single most effective way of combating ransomware infection.Attackers have leverage over their victims by encrypting valuable files and leaving them inaccessible. If the victim has backup copies, they can restore their files once the infection has been cleaned up. However, organizations should ensure that backups are appropriately protected or stored offline so that attackers can’t delete them.
  6. Using cloud services could help mitigate ransomware infection, since many retain previous versions of files, allowing you to “roll back” to the unencrypted form.

Five Simple Dos and Don’ts:

  1. Don’t pay the ransom. I can hear someone asking, “But won’t you get your files back if you pay the ransom?” Just like a bully who tires of the keep-away game, you likely will get your files back if you pay. But you may not. Sensing a sucker on the hook, you might get asked to pay again and again. But let’s say you’ve got an honest thief, one willing to unlock your files if you pay. Why would you ever give money to a crook? Especially one who will use the money to fund playing bully to a host of other people? It just doesn’t seem right to me.
  2. Don’t click on attachments in email. There are a lot of different gangs running ransomware scams, who use different ways to try and infect you. One of the most popular is using spam. The email could be saying there was a package for you that couldn’t be delivered. Or a cool screensaver that you should install. Whatever the con, the bad guys want you to click on an attachment to install the malware. Don’t do it. Just don’t click.
  3. Do keep software up to date. The bad guys know about weaknesses in the software on your PC before you do. And they try to use them to get on your machine. It’s called exploiting a vulnerability. Patching removes the vulnerability. If you’re asked if you want to update your software – Do. It. Now. Waiting only helps the bad guys.
  4. Do use security software. If you have a friend who is a security expert, who spends 24/7 keeping up on all the latest malware threats and watches over your shoulder whenever you are on your computer, you’ll be pretty safe on the internet. Otherwise, get good security software to do that. Make sure it is more than Anti-Virus. I recommend Norton Security.
  5. Do back up. No one ever thinks anything bad will happen to them, until it does. I sure hope you never have ransomware infect your machine. But if it ever does, wouldn’t it be nice to have a copy of all your files somewhere safe? You can tell the bully where to get off. Everyone knows they need to back up their files. Now you have one more very good reason to do it.

Remote Virus Removal

If you are familiar with the concept of remote controlling a computer then this should be nothing new to you. We use a special piece of software depending on what kind of PC problem you have, that you download to your computer. The download is very small and quick. This allows us to connect to your computer securely as if we were sitting in front of it. There is no need for a technician to come to your home.  Most importantly, you still have the ultimate control over your computer.  You can sit there and watch us work making sure that your important data stays private.  If for any reason you want to disconnect our session, with one simple click you can disconnect the computer repair technician and it’s impossible for them to get back in to your PC.

Schedule Session

Call us at on 073 049 1360 which will connect you to one of our expert technicians in the Gauteng.  Tell us your computer problem and we will let you know if we can fix it or not for no charge.  Don’t forget, we can remove viruses and also tune up your computer if its running slow


Your technician will tell you exactly how to connect them to your PC.  You simply visit a special page on the BoxAid website, download a small file and within minutes the technician is able to start working on your PC over a secure encrypted connection.


Finally, the technician will work on your computer while you watch. If the technician is successful you will confirm the work was done properly and once you confirm it the technician will ask for your credit card information and permanently disconnect from your computer.

Remove Viruses

Get your pc clean and running again!

Contact us before it's too late
Remove Viruses
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This Sliding Bar can be switched on or off in theme options, and can take any widget you throw at it or even fill it with your custom HTML Code. Its perfect for grabbing the attention of your viewers. Choose between 1, 2, 3 or 4 columns, set the background color, widget divider color, activate transparency, a top border or fully disable it on desktop and mobile.
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